Terms and Conditions

Last updated: September 17, 2026

maw3dna / موعدنا was previously known as Lokmetna.

These Terms and Conditions govern your access to and use of maw3dna / موعدنا, including its mobile application, website, restaurant listings, offers, table-booking, pickup, delivery, and related services. By creating an account or using the service, you agree to these Terms. Our Privacy Policy explains how we handle personal information. Accepting these Terms does not replace any separate consent required for data processing.

1. Eligibility and accounts

You must provide accurate account and contact information and keep it current. You are responsible for activity performed through your account and for protecting your login credentials. Contact support promptly if you suspect unauthorized use.

2. Platform role

maw3dna / موعدنا helps users discover restaurants and communicate orders or booking requests. Restaurants remain responsible for their menus, prices, availability, food preparation, service, delivery capability, opening hours, and acceptance or rejection of requests.

3. Orders, pickup, and delivery

• An order is subject to restaurant acceptance and item availability.
• Prices, discounts, taxes, and delivery charges shown at confirmation form the order total.
• Delivery is available only where the selected restaurant supports it and can serve the address.
• Pickup users are responsible for arriving at the restaurant at the communicated time.
• Estimated preparation and delivery times are estimates and may change.

4. Table bookings

A booking request is not confirmed until the restaurant accepts it. You should arrive on time and notify the restaurant if your plans change. Restaurants may reject or cancel a booking due to capacity, closure, operational issues, or inaccurate booking details.

5. Offers and discounts

Offers may be limited by time, quantity, restaurant opening status, location, eligible menu items, and per-user or per-order limits. Expired, exhausted, disabled, or unapproved offers cannot be claimed. An offer does not guarantee that the restaurant will accept an order.

6. Cancellations, refunds, and disputes

Cancellation availability depends on the request status and restaurant processing. Any refund or payment dispute is handled according to the payment method used, restaurant policy, and applicable law. Contact the restaurant or support with the order or booking number when asking for help.

7. Location and notifications

If you enable location access, it may be used to show nearby restaurants, check service range, and support delivery. You may also receive notifications about offers, orders, bookings, account activity, or service updates. Device and operating-system settings may affect notification delivery.

8. Reviews and user content

Reviews and other submitted content must be truthful, lawful, and relevant. Do not submit abusive, discriminatory, fraudulent, infringing, or personally identifying content about another person. We may remove content that violates these Terms or applicable law.

9. Acceptable use

You must not misuse the service, including by:

• placing fraudulent orders or bookings;
• attempting unauthorized access, scraping, disruption, or reverse engineering;
• using another person's account without permission;
• uploading malware or unlawful content; or
• using the service in a way that harms users, restaurants, or the platform.

10. Intellectual property

The application, design, software, branding, and platform content are protected by applicable intellectual-property laws. Restaurant names, logos, menu images, and other third-party content remain the property of their respective owners.

11. Service availability

We aim to provide a reliable service but do not guarantee uninterrupted or error-free operation. Features may be changed, suspended, or unavailable due to maintenance, connectivity, third-party services, security concerns, or events outside reasonable control.

12. Limitation of responsibility

To the extent permitted by applicable law, the platform is not responsible for restaurant acts or omissions, food quality, allergens, delivery conduct, inaccurate restaurant content, indirect losses, or failures caused by third-party services. Nothing in these Terms excludes rights or responsibilities that cannot legally be excluded.

13. Suspension and account deletion

We may restrict or suspend access when an account violates these Terms, threatens platform safety, or is used fraudulently. You can initiate permanent account deletion in the application without a mandatory support email or phone call. You can also request deletion without installing the app using the Account Deletion page, which explains verification, deletion of associated data, confirmation and limited retention. Suspension does not remove your right to request deletion.

14. Changes to these Terms

We may update these Terms when the service or legal requirements change. The updated date will be shown above. Continued use after an update means you accept the revised Terms where permitted by law.

15. Contact

Questions about these Terms can be sent to apperscloudservices@gmail.com or through the Support page.