Support & Help Center

Welcome to maw3dna / موعدنا Support. We're here to help you discover restaurants, book tables, and order food for delivery or pickup with ease. If you have a question or need assistance, you'll find quick answers below or you can reach our team directly.

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Frequently Asked Questions

How do I book a table?
Open the app, choose a restaurant, select your date, time, and number of guests, then confirm. You'll receive a notification once the restaurant accepts your booking.

How do I order delivery or pickup?
Pick a restaurant, add items to your cart, and choose delivery or pickup at checkout. You can follow your order status in real time from the app.

How do I track my booking or order?
Go to your bookings/orders in the app, or check the Notifications screen. You'll get a push notification each time the status changes (accepted, prepared, ready, delivered, etc.).

How do I cancel a booking or order?
You can cancel a pending booking from the booking details screen. For orders already in progress, please contact the restaurant or our support team.

How do payments and the wallet work?
You can pay securely in the app and use your wallet balance and available offers or discounts at checkout.

How do I delete my account?
You can remove your account and data anytime — see our Delete Account page for step-by-step instructions.

Where can I read your privacy policy?
Our full Privacy Policy explains how we collect, use, and protect your information.

Still need help?

If you couldn't find what you were looking for, email us at apperscloudservices@gmail.com and we'll be happy to assist.

Thank you for using maw3dna / موعدنا.