Privacy Policy — maw3dna / موعدنا

Last updated: September 17, 2026

This policy explains how maw3dna / موعدنا (formerly Lokmetna) handles personal information in our mobile app, website and related restaurant services. Our current website is maw3dna.com. Older app versions may connect through lokmetna.com to the same service.

Information we collect and why

We receive information you enter or send to us, information generated when you use the service, and information restaurants provide when responding to your orders or bookings. Device information is collected through the app and its service providers; location access depends on your permission.

• Account and contact information: name, phone number and country code, email, account identifier, authentication information and optional date of birth. We use these to create and maintain your account, verify access and provide support.
• Orders and bookings: selected restaurants and items, booking date and party size, order and booking history, delivery addresses, contact details and notes. We use these to process your requests and help restaurants fulfil them.
• Ratings, reviews and support: content you submit and correspondence with support. Reviews and ratings you submit may be visible to other users.
• Location: with your device permission, we use the available precise or approximate location to show nearby restaurants and check service range. You can change this permission in device settings. An address you enter for delivery is handled separately from device location permission.
• Notifications and technical information: notification registration tokens, app/device information, event status and timestamps help deliver order, booking, offer and service messages and diagnose delivery problems. Servers also process technical request information, such as IP addresses, to provide and protect the service.
• App usage and analytics: the Android app includes Google Analytics for Firebase, which automatically collects app-interaction events, app-instance identifiers and device information and may record notification campaign activity. This information supports usage measurement and understanding how the app and notifications perform.

Who receives information

The restaurant you choose receives the information necessary to handle your order or booking, such as your contact details, request details and delivery address when applicable. Hosting, email delivery and notification providers process information needed to operate the service. Google Firebase processes messaging identifiers and, in the Android app, analytics information. See Firebase privacy information and Google's Privacy Policy.

We do not sell your personal information. We may disclose information when required by law or necessary to address fraud, security incidents or legal claims. Service providers may process information outside your country; applicable protections depend on the service and relevant law.

We require third parties receiving personal data from us to provide protection consistent with this policy and applicable privacy requirements. Providers processing data on our behalf must limit its use to the agreed services and protect it against unauthorized access or use.

Retention and deletion

We retain account information to operate your account and provide the services you request. Orders, bookings and support records are retained as needed to fulfil requests, handle disputes and meet applicable record-keeping obligations. Technical and security records are retained for service operation and investigation of errors or misuse.

When we complete permanent account deletion, we delete your account and associated personal data, including saved addresses, notification tokens, user-submitted reviews and personal information associated with orders and bookings. We instruct service providers processing this data on our behalf to delete it too.

If the law requires retention, we keep only the necessary records, such as transaction records required for tax obligations or records subject to a legal preservation requirement, for the required period. We explain which records are retained, why and for how long when handling your request. Retention of those records does not prevent deletion of the remaining account data.

Backup copies of deleted account data are removed within 90 calendar days of verification of your deletion request, except for the legally required records described above. They are restricted to recovery and security purposes while retained. If a backup is restored, account-deletion requests must be reapplied.

You can initiate deletion in the app or submit an external request using the Account Deletion page. We delete your account and associated personal data from active systems without undue delay and within 30 calendar days of verifying your request. We request any necessary ownership verification promptly. If applicable law requires an earlier deadline, we follow it. We confirm deletion from active systems and explain any remaining backup retention or legally required records.

Your choices and privacy requests

You can update account details in the app and contact us to request access, correction or deletion of your personal information, or exercise other privacy rights available under applicable law. We may verify account ownership before acting on a request. Do not send passwords or verification codes by email.

You can manage location and notification permissions in your device settings. Disabling a permission may limit related features. Uninstalling the app does not delete your account or information held by the service.

Where processing relies on your consent, you may withdraw it through the relevant permission or consent controls, or by contacting our privacy contact below. Withdrawal applies to future processing and does not affect processing lawfully carried out before withdrawal. Accepting our Terms does not replace any separate consent required for data processing.

Security

We use reasonable technical and organizational measures to protect personal information. No storage or transmission method can be guaranteed completely secure.

Policy changes

We may update this policy as the service or legal requirements change. The revision date appears above.

Privacy contact

For maw3dna privacy questions and data requests, email apperscloudservices@gmail.com. Include enough information to identify your account and describe your request, without sending your password.